Shipping & Returns
All orders are shipped from our Australian warehouse and dispatched within 48 hours (business days only), or Monday if ordered on a weekend.
Free shipping for orders over $150.
$10 flat rate shipping on all orders under $150 (approx 3-7 days depending on your location).
$15 optional express post shipping can be selected at checkout (approx 2-4 days depending on your location).
$25 flat rate shipping to New Zealand
$35 flat rate shipping to the UK, US, Western Europe, Pacific Islands and Asia.
For other countries please enter your shipping address at checkout and your shipping charges will be calculated.
We want nothing more than for you to love your Mindful Steps purchase. So if you wish to return your purchase for any reason we will gladly provide a full refund provided the following conditions are met:
-Complete the return form which was enclosed with your order. If you've lost your return form please email us and we'll send you a new one (email@example.com).
-Please post your returns to us (PO Box 341, Mullumbimby, NSW 2482) within 14 days of purchase, please note we do not accept liability for good being returned to us, so we recommend using tracked post for peace of mind.
-Items must be received in original condition, with all packaging and products in tact and undamaged. When trying on shoes please do so on a soft surface, to avoid scratching or marking the sole.
-Upon receipt of the goods, they will be inspected and once cleared your refund will be processed less the original shipping charges.
WHAT IF MY ITEM IS DAMAGED OR FAULTY?
If you receive a damaged or faulty item please send us an email with your:
-Original invoice number
-Photo of the damage or fault
Once we receive your email we will respond as soon as possible with a replacement product, or if stock is unavailable, a refund.